Fault Codes Help for Aroma ARC-1021DR

Manufacturer

Model

Aroma ARC-1021DR

The Aroma ARC-1021DR is a multi-functional electric multicooker designed for cooking rice, steaming, sautéing, and preparing soups. It features a non-stick inner pot, steam rack, rice measuring cup, and silicone spatula. The cooker has digital controls for selecting cooking functions like white rice, brown rice, Spanish rice, steam, soup, sauté, and keep warm. It includes safety features like automatic shut-off and a cool-touch handle. The appliance operates on 120V AC power and has a polarized plug.

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AI Assistant: How can I help you with the Aroma ARC-1021DR? My knowledge is based on the product manual.

Cooker not heating

Cooker does not turn on or heat up.

Solutions:

Ensure the cooker is plugged into a working outlet on a dedicated circuit. Check the power cord connection. Contact customer service for repair.

Food sticking to pot

Food is sticking to the inner pot.

Solutions:

Use sufficient oil or cooking spray. Avoid using abrasive cleaners.

Inner pot damage

Inner pot is damaged or deformed.

Solutions:

Do not use the inner pot on a stovetop or burner. Replace the inner pot if damaged.

Rice too dry/hard

Rice is dry or hard/chewy after cooking.

Solutions:

Add 1/2 - 1 cup water, stir, and run the white rice cycle again. Repeat if necessary.

Rice too moist/soggy

Rice is still too moist or soggy after cooking.

Solutions:

Stir rice to redistribute moisture. Allow to sit in keep warm mode for 10-30 minutes, stirring periodically.

Sauté function not working

Sauté function does not heat up or cook food.

Solutions:

Allow the cooker to preheat for a few minutes before adding ingredients. Ensure the sauté function is selected.

Steam escaping excessively

Excessive steam escaping during cooking.

Solutions:

Ensure the lid is properly sealed. Do not cover or obstruct the steam vent.