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Aroma ARC-368NG

The Aroma ARC-368NG is a digital rice and grain multicooker designed for cooking rice, grains, and other meals. It features a non-stick inner pot, a tempered glass lid with cool-touch handles, and indicator lights for cook and warm functions. The cooker operates with a simple one-touch operation, automatically switching to a warm mode after the cooking cycle is complete. It includes a rice measuring cup and serving spatula. The maximum capacity is 8 cups of uncooked rice (6 cups brown rice), yielding 16 cups cooked rice (12 cups brown rice). It also supports soup cooking.

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AI Assistant: How can I help you with the Aroma ARC-368NG? My knowledge is based on the product manual.

Cooker not operating

Cooker does not turn on or heat up.

Solutions:

Ensure the cooker is plugged into a functioning 120V AC outlet on a dedicated circuit. Check the power cord for damage and replace if necessary. Contact customer service for repair.

Food burns

Food is burning during cooking.

Solutions:

Add more liquid, adjust cooking settings, and reduce cooking time. Stir food occasionally during cooking.

Inner pot damage

The inner pot is damaged or deformed.

Solutions:

Do not use the inner pot on a stovetop or burner. Replace the inner pot if damaged.

Rice too dry/hard after cooking

Rice is dry, hard, or chewy when the cooker switches to warm.

Solutions:

Add 1 cup of water, stir thoroughly, and resume cooking. Repeat until rice is soft and moist.

Rice too moist/soggy after cooking

Rice is still too moist or soggy when the cooker switches to warm.

Solutions:

Stir rice with serving spatula to redistribute moisture. Allow cooker to remain in warm mode for 10-30 minutes, stirring periodically.

Steam vent obstruction

Steam is not escaping properly from the vent.

Solutions:

Carefully clean the steam vent to remove any obstructions.

Unit malfunctions

The unit is not functioning as expected.

Solutions:

Contact Aroma customer service for examination, repair, or adjustment.