Fault Codes Help for Aroma ARC-994SG

Manufacturer

Model

Aroma ARC-994SG

The Aroma ARC-994SG is a digital rice and grain multicooker designed for cooking rice, grains, steaming foods, slow cooking, and more. It features a nonstick inner pot, steam tray, measuring cup, and digital control panel with pre-programmed settings for white rice, brown rice, steam, slow cook, and oatmeal. It also includes a delay timer and keep-warm function. The cooker has a stainless steel body, cool-touch lid, and condensation collector. It operates on 120V AC power and includes safety features like automatic shut-off and overheat protection.

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AI Assistant: How can I help you with the Aroma ARC-994SG? My knowledge is based on the product manual.

Cooker not turning on

The cooker does not power on when plugged in

Solutions:

Ensure the cooker is on a separate electrical circuit.

E1

Bottom sensor open circuit

Solutions:

Contact Aroma customer service 1-800-276-6286

E2

Bottom sensor short circuit/ overheat

Solutions:

Allow to cool 5-10 minutes then restart. If problem persists, contact Aroma customer service 1-800-276-6286

Inner pot wet

Cooker does not function properly

Solutions:

Ensure the outside of the inner pot is dry before use.

Rice too dry/hard after cooking

Rice is not fully cooked and remains hard

Solutions:

Add 1 cup of water, stir thoroughly, close lid, and select the white rice function again. Repeat if necessary.

Rice too moist/soggy after cooking

Rice is overcooked and has excess moisture

Solutions:

Stir rice to redistribute moisture. Close lid and allow to remain on keep warm for 10-30 minutes, stirring periodically.

Steam escaping excessively

Excessive steam is released during cooking

Solutions:

Ensure the lid is properly sealed.