Fault Codes Help for Grillstream QSF557/CMC05WBS

Manufacturer

Model

Grillstream QSF557/CMC05WBS

This chiminea is constructed from Corten steel, designed to weather naturally and develop a protective rust layer over time. It features an ash tray and vent for easy ash removal, and a log grid for wood placement. The chiminea is intended for outdoor use only and is heated by burning natural wood or heat logs. It requires assembly using provided fixings and is designed to be placed on a heat-proof mat to protect surrounding surfaces from potential staining during the initial rusting period.

View Manual

AI Assistant: How can I help you with the Grillstream QSF557/CMC05WBS? My knowledge is based on the product manual.

Ash Tray Difficult to Remove

Ash tray is stuck and hard to pull out.

Solutions:

Ensure the chiminea is completely cool. Gently rock the ash tray while pulling.

Chiminea is unstable

Chiminea wobbles or feels unsafe.

Solutions:

Ensure the chiminea is placed on a level surface. Re-check assembly steps.

Chiminea Won't Heat

No heat produced when wood is burning.

Solutions:

Use dry, seasoned wood. Ensure adequate ventilation around the chiminea.

Damage to Steel

Cracks or holes appear in the steel.

Solutions:

Discontinue use immediately. Contact customer support.

Excessive Heat/Damage

Chiminea components are warping or discolored.

Solutions:

Only burn natural wood or heat logs. Do not exceed 1.5kg of fuel at a time.

Fire is Smoldering

Fire is producing a lot of smoke but little heat.

Solutions:

Ensure adequate ventilation. Use dry, seasoned wood.

Loose Fixings

Chiminea feels unstable or parts are wobbly.

Solutions:

Re-tighten all fixings, ensuring they are secure but not over-tightened.

Rust Bleeding (First 12 Months)

Orange staining appears on surrounding surfaces.

Solutions:

Place chiminea on a heat-proof mat for the first 12 months. Avoid placing on light-colored surfaces.

Staining on Surface

Discoloration appears on the surface beneath the chiminea.

Solutions:

Use a heat-proof mat. Clean stains with appropriate cleaner for the surface.