Fault Codes Help for Brother DCP-120C

Manufacturer

Model

Brother DCP-120C

The Brother DCP-120C is a multifunction device capable of copying, scanning, and printing. It features an automatic document feeder (ADF) for handling multiple pages, a scanner glass for single sheets and books, and a control panel with buttons for various functions like copy quality, enlargement/reduction, and paper size selection. It supports various paper types including plain, inkjet, glossy, and transparencies, and can handle envelopes and postcards. The machine offers features like N-up copying (multiple pages on one sheet) and poster printing.

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AI Assistant: How can I help you with the Brother DCP-120C? My knowledge is based on the product manual.

Communication Error

The machine cannot communicate with the computer.

Solutions:

Check the USB connection. Reinstall or update the printer driver.

Document Jam - ADF

Paper is stuck within the Automatic Document Feeder.

Solutions:

Remove the jammed paper carefully. Clean the ADF rollers with a soft, lint-free cloth. Ensure paper is of the correct type and weight.

Document Jam - Inside

Paper is stuck inside the main body of the machine.

Solutions:

Open the appropriate access panels and carefully remove the jammed paper. Check paper path settings.

General Error

An unspecified error has occurred.

Solutions:

Turn the machine off and on again. If the error persists, contact customer support.

Ink Empty

The ink cartridge is low or empty.

Solutions:

Replace the ink cartridge with a new one.

Paper Jam - Paper Tray

Paper is stuck in the paper tray.

Solutions:

Remove the jammed paper. Reload the paper correctly, ensuring it is flat and not damaged.

Print Quality Poor

Prints are faded, streaky, or have other quality issues.

Solutions:

Replace the ink cartridge. Clean the print head. Select the correct paper type in the settings.

Scanner Lid Open

The scanner lid is open during operation.

Solutions:

Close the scanner lid securely.