Fault Codes Help for Brother DCP-165C

Manufacturer

Model

Brother DCP-165C

The Brother DCP-165C is a color inkjet multifunction center capable of printing, copying, and scanning. It features a control panel with LCD display for operation and status monitoring. It supports various paper sizes including letter, legal, A4, and envelopes, and can handle both plain paper and photo paper. The machine utilizes standard ink cartridges (black, cyan, magenta, yellow) and offers features like N-up copying, poster printing, and adjustable copy quality. It connects via USB to a computer.

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AI Assistant: How can I help you with the Brother DCP-165C? My knowledge is based on the product manual.

Communication Error (USB)

The machine is not communicating with the computer via USB.

Solutions:

Try a different USB cable and USB port. Reinstall the printer driver.

Cover Open Error

The machine displays an error message indicating that a cover is open.

Solutions:

Close the cover securely until the error message disappears.

Ink Cartridge Error

The machine indicates a problem with one or more ink cartridges.

Solutions:

Replace the empty ink cartridge with a new one. Ensure the cartridge is installed correctly. Use only genuine Brother ink cartridges.

LCD Error Message (General)

An error message is displayed on the LCD screen.

Solutions:

Refer to the Brother support website or user manual for specific error code explanations and solutions.

Machine Not Powering On

The machine does not turn on when the power button is pressed.

Solutions:

Ensure the power cord is securely connected to both the machine and the power outlet. Try a different power outlet. Contact support if the issue persists.

Paper Jam

Paper is stuck inside the machine, preventing printing or copying.

Solutions:

Open the paper tray and carefully remove the jammed paper. Ensure paper is loaded correctly and is not damaged. Check for any obstructions in the paper path.

Print Quality Issues

Prints are faded, streaky, or have incorrect colors.

Solutions:

Replace low ink cartridges. Perform a print head cleaning. Select the correct paper type in the printer settings.

Scanner Error

The scanner is unable to scan documents.

Solutions:

Ensure the document is placed face down on the scanner glass. Clean the scanner glass with a soft, lint-free cloth. Contact support if the issue persists.

Toner Low/Empty (if applicable)

The machine indicates low toner levels.

Solutions:

Replace the toner cartridge with a new one.