Fault Codes Help for Brother DCP-375CW

Manufacturer

Model

Brother DCP-375CW

The Brother DCP-375CW is a color inkjet all-in-one printer, scanner, and copier. It features wireless networking, a color LCD display, and automatic duplex printing. It supports printing from mobile devices and cloud services. The machine accepts standard paper sizes, envelopes, and photo paper, and offers various print quality settings. It utilizes separate ink cartridges for black, cyan, magenta, and yellow.

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AI Assistant: How can I help you with the Brother DCP-375CW? My knowledge is based on the product manual.

Communication Error

The printer is unable to communicate with the computer or network.

Solutions:

Check the USB cable connection. Restart the printer and computer. Verify the wireless network settings and ensure the printer is connected to the network.

Duplex Printing Error

The printer fails to print on both sides of the paper during duplex printing.

Solutions:

Ensure paper is loaded correctly in the paper tray. Check for any obstructions in the duplex unit. Contact support if the issue persists.

Error Code 0x000006ba

A critical error has occurred during the printing process.

Solutions:

Reinstall the printer driver. Run a system file checker scan.

Error Code 0x00000709

The printer is unable to initialize properly.

Solutions:

Update the printer firmware. Contact support for hardware repair.

Error Code 40

Printer is not communicating with the computer.

Solutions:

Try a different USB cable. Ensure the cable is securely connected to both the printer and the computer.

Ink Cartridge Error

The printer displays an error message indicating a problem with one or more ink cartridges.

Solutions:

Replace the empty ink cartridge with a new one. Ensure the ink cartridge is properly installed and compatible with the printer.

Low Ink Warning

The printer displays a warning message indicating that one or more ink cartridges are low.

Solutions:

Replace the low ink cartridge with a new one.

Paper Jam

Paper is stuck inside the machine, preventing printing or copying.

Solutions:

Open the paper trays and carefully remove the jammed paper. Ensure paper is loaded correctly and is not damaged. Check for any obstructions in the paper path.

Print Quality Issues

Printed documents have streaks, smudges, or faded colors.

Solutions:

Replace low ink cartridges. Perform a print head cleaning cycle. Adjust the print quality settings in the printer driver.

Scanner Error

The scanner is unable to scan documents or images.

Solutions:

Clean the scanner glass with a soft, lint-free cloth. Ensure the document is placed face down on the scanner glass. Contact support if the issue persists.