Fault Codes Help for Brother DCP-560CN

Manufacturer

Model

Brother DCP-560CN

The Brother DCP-350C and DCP-560CN are multifunction printers capable of copying, scanning, and printing. They feature an automatic document feeder (ADF) on the DCP-560CN model for streamlined document handling. The printers support various paper sizes including letter, legal, A4, and envelopes, and can handle different media types like plain paper, inkjet paper, glossy photo paper, and transparencies. They utilize ink cartridges (black, cyan, magenta, yellow) and have LCD displays for operation and status information. The DCP-560CN also offers network connectivity.

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AI Assistant: How can I help you with the Brother DCP-560CN? My knowledge is based on the product manual.

Communication Error (DCP-560CN only)

Printer cannot connect to the network.

Solutions:

Check the network cable connection and network settings.

Cover Open

Printer will not operate, LCD displays 'Cover Open'

Solutions:

Close the printer cover securely.

Document Jam (DCP-560CN only)

Paper is jammed in the ADF.

Solutions:

Open the ADF cover and carefully remove the jammed paper.

Error Animation

Printer displays an animation on the LCD screen indicating an error.

Solutions:

Turn the printer off and on again. If the error persists, consult the user guide or contact customer support.

Firmware Error

Printer displays a firmware error message.

Solutions:

Contact Brother support for assistance with firmware update or repair.

Ink Empty

Printer displays 'Ink Empty' message, print quality is poor or printing stops.

Solutions:

Replace the empty ink cartridge(s) with new ones.

Invalid Paper Size

Printer displays an error message regarding paper size.

Solutions:

Select the correct paper size in the printer settings.

Low Ink Warning

Printer displays a warning that ink levels are low.

Solutions:

Prepare to replace the ink cartridges soon.

Memory Full

Printer cannot process the print job.

Solutions:

Reduce the print job size or use a computer with more memory.

Nozzle Check Failed

Print quality is poor, nozzle check pattern is incomplete.

Solutions:

Run the print head cleaning function from the printer's menu.

Paper Jam

Paper is stuck inside the printer, printer displays 'Paper Jam' message.

Solutions:

Open the printer cover and carefully remove the jammed paper. Refer to the user guide for specific instructions.

Print Quality Poor

Prints are faded, streaky, or have missing colors.

Solutions:

Check ink levels, run print head cleaning, and ensure the correct paper type is selected.

Printer Jam / Paper Jam

Printer stops mid-print with a paper jam error.

Solutions:

Open the printer and carefully remove the jammed paper.

Scanner Error

Scanner is not functioning correctly.

Solutions:

Restart the printer. Check the scanner glass for obstructions.

Unable to Print

Printer does not respond to print commands.

Solutions:

Check printer power, cable connection, and printer driver installation.

Unsupported Media

Printer cannot print on the selected media.

Solutions:

Select a supported media type.