Fault Codes Help for Brother DCP-395CN

Manufacturer

Model

Brother DCP-395CN

The Brother DCP-395CN is a color inkjet multifunction center capable of printing, scanning, and copying. It features a control panel with an LCD screen for operation and status monitoring. It supports various paper sizes including letter, legal, A4, and envelopes, and can handle different media types like plain paper, glossy photo paper, and transparencies. It connects via USB and network (LAN) interfaces. The machine includes features like automatic document feeder, duplex printing, and PictBridge compatibility for direct photo printing from cameras.

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AI Assistant: How can I help you with the Brother DCP-395CN? My knowledge is based on the product manual.

Communication Error (Network)

The printer is not communicating with the computer via the network.

Solutions:

Restart the printer and router.

Communication Error (USB)

The printer is not communicating with the computer via USB.

Solutions:

Try a different USB port or cable.

E01

Printer jam or paper jam

Solutions:

Open the printer cover and carefully remove the jammed paper. Refer to the user guide for specific instructions.

E02

Ink cartridge error

Solutions:

Replace the empty or faulty ink cartridge. Ensure the cartridge is correctly installed.

E03

Paper tray empty

Solutions:

Load paper into the paper tray and ensure it is securely inserted.

E04

Scanner error

Solutions:

Check if the scanner lid is closed properly. Clean the scanner glass.

E05

Communication error

Solutions:

Check the USB cable connection or network connection. Restart the printer and computer.

E06

Memory full

Solutions:

Delete unnecessary print jobs or reduce the print quality.

E07

Print head error

Solutions:

Run the print head cleaning function from the printer's control panel.

E08

Cover open

Solutions:

Close the printer cover securely.

E09

Fan error

Solutions:

Contact Brother support for assistance.

E10

Firmware error

Solutions:

Update the printer's firmware to the latest version.

Error Animation

An error animation is displayed on the LCD screen.

Solutions:

Follow the troubleshooting steps in the user guide.

Ink Low

The ink level is low.

Solutions:

Replace the ink cartridge.

Nozzle Check Failed

The nozzle check pattern is incomplete or missing lines.

Solutions:

Repeat the nozzle check after cleaning.

Paper Jam

Paper is stuck inside the machine.

Solutions:

Refer to the user guide for specific instructions.

Paper Type Not Recognized

The printer does not recognize the paper type.

Solutions:

Ensure the paper type setting matches the loaded paper.

Print Quality Poor

The print quality is faded or blurry.

Solutions:

Check the ink levels and replace if necessary.

Scanner Lid Open

The scanner lid is open during a scan operation.

Solutions:

Ensure the lid is fully closed before scanning.

Waste Ink Tank Full

The waste ink tank is full.

Solutions:

This requires professional service.