Fault Codes Help for Brother DCP-385C

Manufacturer

Model

Brother DCP-385C

The Brother DCP-385C and DCP-585CW are color inkjet multifunction printers designed for home and small office use. They offer printing, scanning, and copying capabilities. The printers feature a control panel with LCD display for operation and status monitoring. They support various paper sizes and types, including plain paper, envelopes, and photo paper. The DCP-585CW model also includes network connectivity for shared printing. Ink cartridges (black, cyan, magenta, yellow) are used for printing.

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AI Assistant: How can I help you with the Brother DCP-385C? My knowledge is based on the product manual.

Communication Error

Printer is not communicating with the computer.

Solutions:

Check the USB cable connection and restart both devices.

Drum Error

Indicates a problem with the drum unit.

E01

Printer is not responding.

Solutions:

Check the USB cable connection. Restart the printer and computer. Reinstall the printer driver.

E02

Paper jam detected.

Solutions:

Open the printer covers and carefully remove the jammed paper. Ensure no paper fragments remain.

E03

Ink cartridge error.

Solutions:

Replace the ink cartridge with a new one. Ensure the cartridge is properly installed.

E04

Print head error.

Solutions:

Run the print head cleaning utility from the printer's control panel or software.

E05

Scanner error.

Solutions:

Check if the scanner lid is closed properly. Clean the scanner glass. Restart the printer.

E06

Memory full.

Solutions:

Reduce the print resolution or print fewer pages at a time.

E07

Cover open.

Solutions:

Close all printer covers securely.

E08

Paper out.

Solutions:

Load paper into the paper tray.

E09

Foreign object detected.

Solutions:

Turn off the printer and carefully remove the object.

E10

Firmware error.

Solutions:

Contact Brother support for assistance.

Ink Low

Printer indicates low ink levels.

Solutions:

Replace the ink cartridge to avoid print quality issues.

Life End

Consumable item has reached its end of life.

Network Error

Printer cannot connect to the network.

Nozzle Check Error

Print head nozzles are clogged.

Nozzle Check Failed

Nozzle check pattern is incomplete.

Solutions:

Run the print head cleaning utility several times.

Paper Curl

Paper is curled and causing a jam.

Paper Jam - Rear

Paper is jammed at the rear of the printer.

Solutions:

Carefully remove the jammed paper from the rear of the printer.

Paper Jam - Tray

Paper is jammed in the paper tray.

Solutions:

Remove the jammed paper from the paper tray.

Print Quality Poor

Print quality is faded or streaky.

Solutions:

Run the print head cleaning utility and check ink levels.

Scanner Warm-up

Scanner is warming up.

Solutions:

Wait for the scanner to finish warming up before scanning.

Service Call

Internal printer error.

Service Error

Internal printer error.

Solutions:

Contact Brother support for assistance.

Temperature Error

Printer is overheating.