Fault Codes Help for Brother DCP-J152W

Manufacturer

Model

Brother DCP-J152W

The Brother DCP-J152W is a color inkjet all-in-one printer, scanner, and copier. It features wireless connectivity, automatic duplex printing, and a color LCD display. It can print from mobile devices via AirPrint and Google Cloud Print. The printer uses four individual ink cartridges (black, cyan, magenta, and yellow) and supports various paper sizes including letter, legal, and A4. It includes features like scan-to-email and network scanning capabilities.

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AI Assistant: How can I help you with the Brother DCP-J152W? My knowledge is based on the product manual.

B&W Print Only

Printer only prints in black and white, even when color is selected.

Solutions:

Replace the low or empty color ink cartridges.

Cannot Print

Printer is unable to print documents.

Solutions:

Check paper supply, replace ink cartridges, ensure printer is online, and check for any error messages.

Communication Error

Printer is unable to communicate with the computer.

Solutions:

Reinstall the printer driver, check network connection, or try a different USB cable.

Cover Open

Printer displays a message indicating a cover is open.

Solutions:

Close all printer covers securely.

E01

Example Symptoms

Solutions:

Example Solution

Error Message on LCD

An error code is displayed on the printer's LCD screen.

Solutions:

Refer to the printer's manual or Brother's support website for specific error code solutions.

Firmware Update Error

An error occurs during a firmware update.

Solutions:

Restart the firmware update process. If the error persists, contact Brother support.

Ink Low

Printer indicates low ink level for one or more colors.

Solutions:

Replace the indicated ink cartridge(s).

Nozzle Check Failed

Print quality check sheet shows missing lines or gaps in the color blocks.

Solutions:

Perform a print head cleaning cycle. If the problem persists, repeat the cleaning cycle up to five times. If still unresolved, replace the ink cartridge(s).

Paper Jam

Paper is stuck inside the printer.

Solutions:

Open the printer covers and carefully remove the jammed paper. Ensure paper is loaded correctly and is not damaged.

Poor Print Quality

Printed documents have faded colors, streaks, or blurry text.

Solutions:

Replace ink cartridges, perform a print head cleaning cycle, and use the correct paper type.

Scanner Error

The scanner is unable to scan documents.

Solutions:

Ensure the document is placed face down on the scanner glass within the scan area. Clean the scanner glass with a soft, lint-free cloth. If the problem persists, contact customer support.

Wireless Connection Failed

Printer is unable to connect to the wireless network.

Solutions:

Verify the wireless password, check network connectivity, and ensure the printer is within range of the wireless router.